Privacy Policy
Last updated: April 2025
PyneSys (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, application, or API services (collectively, the “Service”).
Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you create an account and use our Service, we may collect the following types of information:
- Account Information: Email address, name, and other information you provide during registration
- Payment Information: Credit card details and billing information (processed securely through Stripe)
- Usage Data: Information on how you use the Service, including conversion requests, API calls, and feature usage
Pine Script and Converted Code
When you use our conversion service:
- We store your Pine Script code temporarily to process the conversion
- We cache both the original code and the converted Python code to improve performance and quality assurance
- These code files are associated with your account but are not shared with third parties
How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To provide customer support
- To improve our Service based on how you use it
- To process payments and prevent fraud
- To send you technical notices, updates, and administrative messages
Service Providers
We may employ third-party companies and individuals to:
- Facilitate our Service (Cloudflare for hosting)
- Process payments (Stripe)
- Manage user authentication (Logto)
These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Security
We take the protection of your data seriously and employ industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data:
- The right to access, update, or delete your information
- The right to correction if information is inaccurate
- The right to object to processing of your data
- The right to data portability
- The right to withdraw consent where processing is based on consent
If you wish to exercise any of these rights, please contact us at [email protected].
Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “last updated” date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us.