Privacy Policy

Last updated: 2026-05-02

PyneSys (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, application, or API services (collectively, the “Service”).

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

Data Controller

For the purposes of applicable data protection laws (including the EU General Data Protection Regulation, “GDPR”), the data controller responsible for your personal information is PYNESYS LLC, a limited liability company organized under the laws of the State of Delaware, United States. For privacy-related questions or to exercise your rights under this policy, contact us at [email protected].

Information We Collect

Personal Information

When you create an account and use our Service, we may collect the following types of information:

Account Information: Email address, name, and other information you provide during registration
Payment Information: Credit card details and billing information (processed securely through Stripe)
Usage Data: Information on how you use the Service, including conversion requests, API calls, and feature usage

Pine Script and Converted Code

When you use our conversion service:

We store your Pine Script code temporarily to process the conversion
We cache both the original code and the converted Python code to improve performance and quality assurance. Cached code is retained for as long as your account is active and may be removed within a reasonable period after account deletion.
These code files are associated with your account but are not shared with third parties
You may request deletion of your cached code at any time by contacting us at [email protected]

Discord Bot Usage

When you use our Discord bot for free conversions:

We collect your Discord user ID to track free conversion usage and prevent abuse
The Pine Script code you submit through the bot is processed the same way as code submitted through our main service
Conversion requests through the bot may be logged for service improvement and abuse prevention

How We Use Your Information

We use the collected information for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To provide customer support
To improve our Service based on how you use it
To process payments and prevent fraud
To send you technical notices, updates, and administrative messages

We do not send marketing or promotional emails. If this ever changes in the future, we will only send such communications with your explicit, opt-in consent — and you will be able to withdraw it at any time.

Service Providers

We may employ third-party companies and services to:

Host our backend infrastructure and store data (Oracle Cloud Infrastructure / OCI, with servers located in Frankfurt, Germany)
Provide CDN, DNS, and static site hosting (Cloudflare)
Process payments (Stripe)
Manage user authentication (Logto)
Provide community services and our free conversion bot (Discord)
Provide spam and abuse protection on our contact form (Google reCAPTCHA)

These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

We take the protection of your data seriously and employ industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data:

The right to access, update, or delete your information
The right to correction if information is inaccurate
The right to object to processing of your data
The right to data portability
The right to withdraw consent where processing is based on consent

If you wish to exercise any of these rights, please contact us at [email protected].

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We also use Google reCAPTCHA on our contact form to protect against spam and abuse. reCAPTCHA may set its own cookies and collect data subject to Google’s Privacy Policy and Terms of Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “last updated” date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.